Friday, August 15, 2014

Change the Thinking, or Change the Behavior?

Captain David Marquet needed to turn around the thinking on the nuclear submarine Santa Fe.  
U.S. Navy photo by Christina Shaw
And he needed it done in about seven days. How do you turn around the thinking of a group of people? Captain Marquet realized they didn’t have time to let his thinking percolate down through the ranks. Instead, he recognized that all he really wanted was a change in behavior. It turns out, all you have to do is ask for the change in behavior. You have to be specific. But when you are, the behavior is observable and people can readily give you that behavior. It worked on the Santa Fe. In the end, Marquet believed that most of the crew eventually changed their thinking once they changed their behavior. But, if they didn’t, it didn’t matter that much to Captain Marquet, after all, they were delivering the behavior as if they did believe in the change.  This is a big part of how this submarine when from worst to first in performance in the US Navy.
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